Refund Policy
We stand behind our services with a fair and transparent refund policy. Your satisfaction is our priority.
24hrs Money Back Guarantee
Eligibility
Clear criteria for refund eligibility to ensure fair and transparent processes for all customers.
- Request within 24hrs of service activation
- New customers only (first-time purchase)
- Account in good standing with no violations
- Service not exceeding 50% usage of allocated resources
Process
Simple and straightforward refund process designed to be completed quickly and efficiently.
- Submit refund request through support ticket
- Provide reason for refund request
- Account review within 24 hours
- Refund processed within 3-5 business days
Exceptions
Important exceptions and limitations to our refund policy that all customers should understand.
- No refunds for misuse, ToS violations, or issues caused by mods/plugins
- VPS & Minecraft servers: Non-refundable after setup and delivery
- Refund requests received after the 24 hours timeframe will not be eligible for consideration.
Frequently Asked Questions
Common questions about our refund policy and process
Need to Request a Refund?
Contact our billing team to start your refund request. We'll review your case promptly and fairly.