24/7 Support Center

We're here to help you anytime, anywhere. Get instant answers or connect directly with our expert support team for all your hosting needs.

How Can We Help?

Discord Support

Join our Discord community for instant help from our support team and connect with other users.

Email Tickets

Send us a detailed support ticket and we'll get back to you within 24 hours with a solution.

Send Email

Create Ticket

Chat directly with our support agents in real-time for immediate assistance and quick solutions.

Start Live Chat

Frequently Asked Questions

How do I upload my existing world?

You can easily upload your existing Minecraft world using our built-in file manager or connect via SFTP to transfer your world files directly to your server.

Can I upgrade or downgrade my plan?

Absolutely! You can upgrade or downgrade your hosting plan anytime from your client panel. Changes take effect immediately with no downtime.

Do you support modpacks and plugins?

Yes! Our one-click installer supports mods, plugins, and modpacks from Modrinth, CurseForge, and FTB. Install them effortlessly with just a few clicks.

What hardware specifications do you use?

We use high-performance AMD Ryzen processors, fast NVMe SSD storage, and DDR4 RAM to ensure your servers run smoothly without lag.

Do you offer refunds?

We offer a 24-hour refund policy for new purchases, provided the server hasn't been actively used for gameplay or hosting content.

How do I cancel my subscription?

You can cancel your service anytime from your client area dashboard. There are no cancellation fees or hidden charges.

What Our Customers Say

"Amazing hosting service! My modded Minecraft server runs perfectly with zero lag. The support team is incredibly responsive and helpful."

— Raunak

"The control panel is so intuitive and clean. One-click mod installations saved me hours of manual setup. Highly recommend KAARMA!"

— Hasan

"Best hosting provider I've ever used. 100% uptime, fast support responses, and competitive pricing. My community loves it!"

— Abhishek
💬